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Sofiya Harutyunyan
Technical Support Specialist
Quick Info
City
Yerevan
Experience
8 years
Work Type
On-site
Expected Salary
450 000 AMD
Languages
ArmenianNative
RussianFluent
EnglishBasic
Preferences
City
YerevanAbout me
I am a technical support specialist with experience in troubleshooting customer network, service, hardware, and software issues. I have worked with internal CRM systems, monitored support cases, and helped resolve complex technical problems in a timely manner.
Professional Skills
Analytical thinkingAttention to detailProblem-solvingAdaptabilityCommunication
Tools & Software
MS ExcelCRM systemsAmdocsData verification and analysisNetwork troubleshootingRouting and switching fundamentals
Work Experience
Callback Specialist
Ucom
Technical Support Specialist
Ucom
Call Center Specialist
Beeline Armenia
Education
National Academy of Sciences of Armenia
Master's Degree
2016-2018
Yerevan State University
Bachelor's Degree
2012-2016
Interests
readingtraveling
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