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Arsen Margarian

Customer Support and Contact Center Specialist

Quick Info

City

Yerevan

Experience

10 years

Work Type

On-site

Expected Salary

600 000 AMD

Languages

ArmenianNative
RussianFluent
EnglishFluent

Preferences

City
Yerevan

About me

Professional Summary Customer Support and Contact Center Specialist with 8+ years of experience in telecommunications and customer service. Proven track record in managing support teams, resolving complex customer issues, and maintaining high service quality. Skilled in shift management, onboarding, technical support, and delivering excellent customer experiences.

Professional Skills

Customer SupportCall Center OperationsShift ManagementTeam SupervisionConflict ResolutionProblem SolvingTechnical SupportTroubleshootingProcess ImprovementReportingFast and Accurate Typing

Tools & Software

Microsoft OfficeWordExcelOutlook

Work Experience

Shift Manager

Softconstruct CJSC

2023-07-2025-11

Customer Support Senior Specialist

Softconstruct CJSC

2022-12-2023-07

Customer Support Agent

Softconstruct CJSC

2020-12-2022-12

Contact Center Operator

Ucom CJSC

2015-01-2019-12

Education

Armenian State Pedagogical University (ASPU)

Bachelor's Degree

-2017

Yerevan State College of Culture

Secondary Specialized Education (College)

-2014

Interests

readingtravelingmusic